You understood our customer issues and were able to provide a framework by which our team could understand the implications for providing outstanding customer service.

— Pfizer Pharmaceuticals Group

Your brainstorming session was empowering for the managers, many of whom commented about their eagerness to share the outcomes with their teams.

— Charles Schwab Institutional

Robert’s insights were most informative. Our audience enjoyed hearing his perspectives.

— J.D. Power and Associates

When it comes to customer service, Robert practices what he preaches.

— McKesson Corporation

Robert’s expertise on Amazon, Costco, and other Seattle companies was the highlight of our “Global Future Business Summit” in Hangzhou. We look forward to his next visit to China.

— Zhejiang Jiangong Real Estate Development Group

It was a great pleasure to have you with us at our conference in Alicante, Spain. You really left a deep impression. Many people were citing you during the event. Back home in Switzerland, we received a lot of emails from conference participants with your statements included.

— DSM Nutritional Products

I highly recommend this talk for any company that has a customer.

— BAE Systems

Many attendees told me your keynote was their favorite part of our company retreat. Your stories resonated and inspired us to do more for our clients.

— Anchor QEA

Robert’s entertaining and inspiring keynote presentation resonated with attendees at Starwood’s Leadership Conference. We received many positive comments about his message of customer service and the importance of teamwork and collaboration.

— Starwood Hotels and Resorts

Your presentation was fabulous and extremely well received by all of the attendees.

— Luxe Home Boutiques

Your ideas and suggestions were the focus of the break-out sessions.

— American Red Cross

As the featured keynote speaker at our Customer Experience Summit, your talk was perfectly understood and it will inspire us to deliver excellent customer service.

— Telekom Malaysia

Robert held the audience in the palm of his hand as he guided us through the value of truly outstanding client service! He demonstrated how the principles of the Nordstrom culture can be applied to other industries.

— LanguageLine Solutions

Robert has a unique ability to inspire and motivate, and his ability to tell the story is second to none.

— Frost & Sullivan Consulting

Robert did an excellent job connecting with our audience of luxury real estate professionals. Our group loved him! Nothing but glowing reviews.

— Who’s Who in Luxury Real Estate

Your message was timely and fit in well with the overall message of our conference.

— Edward Jones Investments

We have had Robert speak at three of our events. He is always well-prepared, and we have found him very willing and able to tailor his message to different audiences. His message is timely and thought provoking.

— Formula 4 Media

Robert Spector provided our company [a manufacturer of rugged tablets and rugged laptops] with an outstanding speech by creatively explaining how to provide an excellent customer experience. Robert was engaging, innovative, and he motivated our team to take a more proactive approach in creating the ultimate employee – customer experience.

— Getac North America

Robert inspired us to consistently look at ways to create legendary service experiences for our customers.

— The William Warren Group

A terrific presentation for our group. Your delivery was very professional, fluid, and you were perfectly in control. In addition, your audience participation was masterfully handled.

— Mobile Mini Inc