Make this event memorable and productive by bringing in the expertise of a world-famous speaker on the topic of creating and nurturing a positive experience for both employees and customers. A master storyteller, Robert Spector’s speeches are humorous, entertaining and educational.

The author of 27 books including the #1 Forbes Business Book “The Nordstrom Way,” Robert has presented engaging keynotes in more than two dozen countries to a vast array of companies, organizations, governmental agencies, non-profits, trade associations, conventions, and corporate retreats.

“Anyone who can sum up the whole message of the book with a brilliant Bob Dylan quote, gets my vote!”

– Alan Williams, author of Supercharging the Customer Experience

Offer your audience an experience that’s fun, informative, and unforgettable by the Global Guru of Customer Service.  They will learn the elements of Nordstrom’s world-class customer service culture and employee engagement while having a good time in the process.  Groups, both large and small, have found Robert’s message relevant to their missions and have come away with specific takeaways for real-life situations.

2016 Robert Spector keynote speaker at TM customer experience summit
Robert Spector
Internationally inspirational in Kuala Lumpur, Malaysia

Offer your audience an experience that’s fun, informative, and unforgettable by the Global Guru of Customer Service.

Book Robert Watch Robert Speak

A Customized Experience

Robert customizes presentations to each group based on individual needs. This isn’t a “canned” talk, but tailored content that will be relevant and practical to your organization.­­­­

  • Preliminary phone conversation(s) to discuss the theme, purpose and goals of your event, and the makeup of the attendees
  • Pre-event interviews with other decision-makers as well as pre-event interviews with future attendees 
  • Discounted pricing of his best-selling books
  • Book-signing for event attendees
  • Post-event evaluation with the organizational team

Choose a Topic for a Keynote Speech

Experience an enthusiastically delivered 45 to 60 minutes of humor mixed with Robert’s background of having interviewed hundreds of business owners and organizational leaders worldwide, from Toledo to Trinidad to Tokyo.  The result will be a memorable presentation you will refer back to again and again during your event.

  • The Century-Old Startup: The Nordstrom Way of Embracing Change, Challenges and a Culture of Customer Service
  • The Nordstrom Way: Creating a Values-Driven Service Culture
  • The Seattle Effect: Lessons from Amazon, Starbucks, Nordstrom, Costco & Pearl Jam
  • The Mom & Pop Store: Wisdom from The Neighborhood
Robert Spector - customer service keynote speaker at FN Platform

“When it comes to singing the song of customer service, anyone can recite the words—but few can carry the tune. Let’s get together to create a customer service symphony.”

– Robert Spector

Contact Robert