Robert’s not a one-trick pony. His clients often hire him for more than one role; more than one way of interacting with their organization. According to McKesson Corporation, “Partnering with Robert Spector for our healthcare industry Executive Leadership Summit was fantastic. In the blink of an eye, Robert deftly made the transition from keynote speaker to panel moderator to provide an extraordinary experience for our attendees.”

Best Customer Service Experience keynote speaker.
BDX Summit – digital marketing conference for homebuilders

Keynote Speaking

A master storyteller with a passion for his clients, Robert has presented engaging keynote programs and half-day workshops to organizational gatherings in over 27 countries, from intimate retreats of 20 to industry conventions of over 2000.

Schedule Robert for your next organizational event for a memorable, entertaining and transformative presentation your staff will never forget.

“Robert held the audience in the palm of his hand as he guided us through the value of truly outstanding client service! He demonstrated how the values of the Nordstrom culture can be applied to other industries.”

— LanguageLine Solutions
Robert with Mahesh Ram, Co-Founder & CEO, Solvvy
Robert with Mahesh Ram, Co-Founder & CEO, Solvvy

Intimate Gathering

Robert enjoys getting together with small groups of key executives in intimate sessions, for a lively give-and-take about the best ways to create a special customer experience. Many of Robert’s high-profile clients reserve a private dining room in a restaurant or hotel that sets the stage for a relaxed and enjoyable exchange of views.

Book an Intimate Presentation

“We were privileged to have Robert present and meet with a select group of senior CX executives from our customer base in New York. Robert’s unique blend of domain expertise and storytelling skills were highlights of the evening, and replete with specific and actionable examples. He was a pleasure to work with and his preparation was very evident to the senior leaders in the audience.”

— Mahesh Ram, Co-Founder & CEO, Solvvy
Customer Service Experience keynote speaker presentation.
Working with young entrepreneurs

1/2 Day Workshops

Robert’s interactive, brainstorming half-day workshops and breakout sessions are designed to engage staff in improved collaboration and communication on every level in the organization. The result is an enthusiastic embrace of the core cultural values upon which Nordstrom’s success is built. Nordstrom creates and maintains a foundation of trust, respect, teamwork, innovation—and an unrelenting dedication to taking care of every customer and supporting every employee.

Let’s talk about your unique needs and goals.

“The brainstorming session was clearly empowering for the managers, many of whom commented about their eagerness to share the outcomes with their teams.”

— Charles Schwab Institutional
Robert Spector, customer service expert acting as panel moderator.
Moderating cable TV industry conference

Panel Moderator

Before Robert became an international speaker and best-selling author, he was a veteran journalist. Consequently, asking probing questions is second nature. If you’d like Robert to lead a thought-provoking panel discussion at your next event, he’d love to do it. And he promises he will deliver a chuckle or two, as well as a fast-moving, informative program.

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“Robert has a unique ability to inspire and motivate, and his ability to tell the story is second to none.”

— Frost & Sullivan Consulting

Book Authoring

As the author of 27 books, including a number of corporate histories, biographies and the best selling “Nordstrom Way” series, Robert is available to take your story and give it life. His writing and research skills are superb and the end result is something that will stand the test of time.

Contact Robert