The Mom and Pop Store
True Stories From the Heart of America
A celebration of the history of small, independent retail and the story of how these shops thrive on attentive customer service and community support for local businesses.
“Every business lesson my dad ever taught me was built around the idea of treasuring every single customer. The resourceful entrepreneurs you’ll meet in this captivating book live by that simple but powerful idea.”– Bruce Nordstrom, Chairman Emeritus, Nordstrom, Inc.
Business journalist Robert Spector grew up working in his family’s butcher shop in Perth Amboy, New Jersey, where he learned invaluable lessons about the independent retail business-and about life. Mom & pop stores have always brought people together, fostering a sense of neighborhood identity and camaraderie, and are the glue that connects people in big cities and small towns alike.
Long fascinated by the “direct connection” people feel as merchants and customers when they do business in neighborhood shops, and responding to the growing “buy local” movement across the country, Spector sets out to discover the state, and the state of mind, of independent retailing in America. From a specialty soda pop shop in Los Angeles to a florist shop in Dayton, Ohio, from a bakery in Chicago to a bookstore in Bellingham, Washington, mom & pop store owners shared their stories with him, revealing the spirit and tenacity of the small business owner, dealing with frustration and defeat as well as triumph and success. Spector also interweaves the history of independent retailing. The Mom & Pop Store reflects the story of this country, for it embraces and cross-references every ethnic group and virtually every element of our society.